👤 Who Uses the API?
- 🧑💻 Developers: Build apps, bots, analytics tools.
- 🏢 Businesses: Customer support, monitor engagement.
- 🏛️ Governments/NGOs: Crisis detection, sentiment tracking.
- 📊 Researchers: Analyze trends, behavior, language.
- 🗞️ Media: Track breaking stories and reactions.
- 🚀 Startups: Create SaaS tools with chat data.
📦 API Features
- 🔄 Real-time & Historical Access: Group, 1:1 chats & timelines.
- 👥 User Metadata: Activity summaries, profiles.
- 🔍 Search & Filter: Keywords, hashtags, time, sentiment.
- 📡 WebSocket Streaming: Push updates, alerts.
- 📊 Engagement Metrics: Volumes, peaks, reactions.
- 🧠 Sentiment Analysis: Detect emotions & tones (NLP add-on).
- 🔐 Secure Tokens: GDPR/IT compliant scoped access.
📌 Top Use Cases
- Sentiment tracking in real-time.
- AI-based support bots.
- Trending hashtags/keywords discovery.
- Brand and community insights.
- Emergency keyword alerts.
- Election discussion monitoring.
- CRM integration with chats.
- Language and slang research.
- Dashboard insights & heatmaps.
- Auto moderation and spam filtering.
🏛️ Govt & NGO Benefits
Disaster Alerts: Real-time flood, quake, or outage alerts.
Fake News Tracking: Cluster and flag misinformation.
Civic Feedback: Local chat-based policy insight.
Welfare Signals: Hunger, job loss, or health discussions.
💼 Business Features
Brand Tracking: Monitor mentions & mood.
Real-time CRM Chat: Integrated support window.
Campaign Analytics: Reaction to promotions.
User Loyalty: Identify power users.
Market Research: See what your niche talks about.